How can we help?
Email support@unpavedaudiolabs.com and we'll get back to you, usually within one to two business days. Include your order number if your question is about a purchase.
How does the free trial work?
Download Stratosphere and use the full version free for 14 days. No card needed. When the trial ends, buy a license to keep using it.
How do I install Stratosphere?
Run the installer for your system. On Mac it installs the AU and VST3 versions; on Windows it installs VST3. Then rescan plugins in your DAW if it doesn't show up right away.
How do I activate my license?
After you buy, you'll get an email with your license key. Open Stratosphere, enter the key, and it unlocks the full version. Each license works on up to two computers. Your key is also in your order email and your customer portal.
Which formats and systems are supported?
AU and VST3, on macOS and Windows.
Can I get a refund?
See our refund policy.